Refund Policy
Last updated: August 1, 2026
Effective date: August 1, 2026
Please read this Refund Policy carefully. FormFlow AI is operated by Alliance Technology Global Limited, which commenced business operations in July 2026. Credits are digital virtual goods that are credited for immediate use after a successful purchase.
1. Refund Policy Overview
FormFlow AI operates on a credit-based model. Credits are digital virtual goods that are credited after purchase and may be used immediately for eligible platform features. Because of their digital nature, credit purchases are not refundable once purchased.
2. All Credit Purchases Are Non-Refundable
All credit purchases are final and non-refundable, whether or not credits have been used. This applies to purchases made through any supported payment method, including promotions, discounts, bonus credits, and third-party payment flows. Changes of mind, no longer needing the Service, or dissatisfaction with the Service do not create a refund entitlement.
3. Nature and Validity of Credits
Credits are virtual units for accessing FormFlow AI features and have no cash value. Credits cannot be exchanged for fiat currency or transferred between accounts. Purchased credits do not expire while an account remains active and in good standing. If an account is terminated for a breach of the Terms, remaining credits may become unavailable without compensation.
4. Payment Errors or Technical Issues
If a technical failure prevents credits from being added correctly, or if you believe you were charged twice or charged in error, contact admin@altech.hk within 7 business days and provide payment proof and account information. After verification, our remedy will be to correct the credit balance or payment record, rather than issue a cash refund.
5. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute, we may provide transaction records and this Refund Policy to the relevant payment provider. Fraudulent or abusive chargebacks may result in account suspension or termination and any other action available to us under applicable law.
6. Exceptions, Policy Changes and Contact
FormFlow AI does not provide cash-refund exceptions. We may update this Refund Policy by publishing an updated version on the Service; continued use after publication indicates acceptance of the updated policy. For questions before purchase or for a verified payment or technical issue, email admin@altech.hk. We aim to respond within 5 business days. Contacting support does not itself constitute acceptance of a refund request.
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